PRIVACY POLICY 

Effective Date: 01 May 2025

At Vessel Works, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you access our services and use our facilities. By engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that is necessary to provide our services effectively. The types of information we collect include:
• Personal Identifiable Information (PII): Such as your name, email address, phone number, and postal address.
• Vessel Information: Including details about your vessel(s), such as the type, make, model, and any service requirements.
• Insurance Documentation: We may collect copies of your vessel’s insurance policy or certificate to ensure compliance with our service requirements and protect both parties in case of accidents or damage.
• Payment Information: Billing details such as payment method and transaction history when services are purchased.
• Other Information: Any additional information provided voluntarily by you through forms, surveys, or communications.

2. How We Use Your Information

We use your personal information for the following purposes:
• Service Delivery: To process your bookings, provide services, and communicate with you regarding your vessel and bookings.
• Customer Support: To respond to your queries, provide assistance, and address any issues related to the services we provide.
• Billing and Payment: To process payments for services rendered and to manage billing records.
• Insurance Verification: To verify that your vessel is adequately insured before utilising our services, ensuring the protection of both parties in case of accidents or damage.
• Marketing and Communications: To send updates, newsletters, or promotional information about our services. You can opt out of receiving marketing communications at any time.
• Legal Compliance: To comply with applicable laws and regulations and to resolve any disputes or enforce our agreements.

3. How We Protect Your Information

We take data protection seriously and implement reasonable measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. This includes:
• Encryption: We use encryption technology where appropriate or required to protect sensitive information during transactions.
• Restricted Access: Only authorised personnel have access to your personal information, and they are required to maintain confidentiality.
• Secure Storage: Your personal data is stored securely on protected servers.

4. Sharing Your Information

Vessel Works will never sell, rent, or lease your personal information to third parties. We may, however, share your personal information with trusted third parties for the following purposes:
• Service Providers: We may share information with contractors or service providers who help us deliver services (e.g., payment processors, IT support).
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your user experience on our website. These technologies help us:
• Improve website functionality and performance.
• Track user preferences and activity to provide personalised content.
• Analyse website usage and traffic patterns.
You may choose to disable cookies through your browser settings, but please note that some features of the website may not function properly without cookies.

6. Your Rights

You have the following rights regarding your personal information:
• Access and Correction: You can request access to your personal information and request corrections if you believe it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link provided in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by Vessel Works. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@vesselworks.co.nz